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Showing posts with label Malaysia. Show all posts
Showing posts with label Malaysia. Show all posts

Saturday, July 26, 2025

Domino effect when calls go unanswered

 

Government agencies urgently need to dial up responsiveness when serving the public



RECENTLY, I had to sort out a matter at the National Registration Department (JPN).

I took a day off work and drove to UTC Seremban in Negri Sembilan, where it took a bit of time to find parking.

Upon reaching the service counter, I discovered that the system was down and was told to return the following day.

When I asked how to check whether the system would be operational before making another trip, I was given a phone number to call.

Fair enough, except no one answered the phone despite my repeated attempts at calling the next day.

At around 3pm, I rang the state JPN headquarters to lodge a complaint.

The officer who took my call assured me that they would look into the matter.

About 10 minutes later, the officer called back and told me to go to UTC Seremban again and proceed directly to a specific officer, with no need to queue.

I went the next day and at the end of the process, the officer at the counter asked if I could leave positive feedback for the fast service I had received that day.

I explained that while the final step had been swift, it had taken me three days to resolve an issue that should have taken less than two hours.

There had been no effort by the branch to inform the public of the system failure.

having people show up at the counter only to be turned away, is simply poor practice.

I offered to write constructive feedback on how the department could improve its communication, but I was not given the relevant form.

This was not an isolated incident with a government agency.

Recently, I needed to speak to an officer from a national research institute regarding a news story I was working on.

I called the number listed on their website at various times over the course of several days.

Not once did anyone pick up. There was no alternative number, no automated message, just ringing until it stopped.

Frustrated and with no other option, I visited in person.

Again, more time spent, more resources used, when a simple phone call should have sufficed.

I shared my frustrations with an employee manning the front desk.

out of curiosity, I dialled the number in front of him but the phone on that desk did not ring.

When I asked for the number that connected to the front desk, he said he did not know as he was just sitting in temporarily.

Before leaving, I told the officers how inconvenient it was for the public when phones went unanswered and no other way was given to reach them.

The office is in Kuala Lumpur, which isn’t far from where I work in Petaling Jaya, Selangor.

But what if someone from Johor or Penang wanted to get in touch?

When dealing with government agencies, we often have to take leave from work, travel long distances, arrange childcare and cancel meetings, only to discover that our arrangements had been all for nothing.

This lack of responsiveness not only wastes our time, but also reflects poorly on the professionalism and accountability of public institutions.

It is high time something as basic as answering the phone is given the attention it deserves, as for many, it is the most practical way of reaching out to a government agency.

on that note, I rang the national research institute again recently and this time, the call was answered promptly.

By VIJENTHI NAIR vijenthi @thestar.com.my

Protests in Malaysia: Calls for prime minister Anwar Ibrahim to step down https://youtu.be/qduneQNbKtc?si=MlgWZw2xZtOK2ChN via @YouTube

Friday, July 25, 2025

Malaysia PM announces cash handout for all adult citizen, Govt offering much-needed relief measures to ease living cost of rakyat

 

KUALA LUMPUR — Malaysia’s Prime Minister (PM) Anwar Ibrahim on Wednesday announced new measures to address growing public disquiet about the rising cost of living, including a cash handout for all adult citizens and a promise to lower fuel prices.

The announcement came ahead of a planned protest to be held in Malaysia’s capital Kuala Lumpur on Saturday, calling for Anwar to step down over escalating prices and a failure to deliver on promised reforms, among other concerns.

Anwar’s administration has carried out a number of measures to boost revenue and productivity this year, including a minimum wage hike, increased electricity tariffs on heavy power users, and new sales taxes on some imported fruits and luxury goods.

Anwar has said the moves were mainly targeted at large businesses and the wealthy, but critics have voiced fears that higher costs would eventually be passed down to consumers, including lower and middle income earners.

On Wednesday, Anwar said all adult Malaysians above 18 years old will receive a 100 ringgit ($23.67) one-off cash aid to be disbursed from Aug. 31.

The government will spend a total 15 billion ringgit ($3.55 billion) in cash aid in 2025, up from 13 billion ringgit originally allocated for the year, he said.

Police have said they expect between 10,000 and 15,000 people to attend the Saturday protest, which has been organized by opposition parties.

“I acknowledge the complaints and accept that the cost of living remains a challenge that must be addressed, even though we have announced various measures thus far,” Anwar said.

He added that further initiatives to aid those in poverty will be launched on Thursday.

Anwar said the government will also announce details on a long-awaited plan to remove blanket subsidies on the widely used RON95 transport fuel before the end of September.

Once the subsidy changes are implemented, Malaysians will see fuel prices at the pump drop to 1.99 ringgit per liter, compared to the current price of 2.05 ringgit, Anwar said.

Foreign nationals however will have to pay unsubsidized market prices for the fuel, he added.

Anwar also announced additional allocations for a government program aimed at increasing access to affordable goods and necessities, and vowed to improve other existing aid measures.

Malaysia has seen inflation fall this year, but worries persist over increasing prices of basic necessities like food.

Data released this week showed consumer prices rising 1.1% from a year earlier last month, but the costs of food and beverages were up at a faster pace of 2.1%.

Govt offering much-needed relief measures to ease living cost of rakyat

PETALING JAYA: Malaysians can look forward to a series of measures aimed at easing cost of living, including a one-off RM100 cash aid for those 18 years and above, and cheaper RON95 soon.

The cash assistance will be credited directly into their MyKad under the Sumbangan Asas Rahmah (Sara) initiative.

Prime Minister Datuk Seri Anwar Ibrahim announced these measures in a special announcement aired live on his social media platforms yesterday.

Offered in conjunction with National Day on Aug 31, he said the incentives were aimed at easing the rising cost of living and a token of appreciation for the people.

“With this announcement, the combined allocation for Sumbangan Tunai Rahmah (STR) and Sara rises from RM13bil to RM15bil this year, marking the first time in history that cash aid is extended to all adult Malaysians,” he said.

Anwar, who is also Finance Minister, said this initiative would benefit 22 million Malaysians with an allocation of RM2bil.

This assistance, said Anwar, can be used from Aug 31 to Dec 31 this year, to buy essentials at over 4,100 outlets nationwide, including major supermarkets such as Mydin, Lotus’s, Econsave, 99Speedmart and participating grocers.

“It will be distributed on individual basis, not by household. So, for example, a household with a husband, wife and two adult children will receive a total of RM400,” he said.

Less is more: The price of RON95 petrol will soon be reduced to RM1.99 per litre under a targeted subsidy scheme with further details to be announced by the end of September. — IZZRAFIQ ALIAS/The StarLess is more: The price of RON95 petrol will soon be reduced to RM1.99 per litre under a targeted subsidy scheme with further details to be announced by the end of September. — IZZRAFIQ ALIAS/The Star

Anwar said the cost of living remained a pressing challenge that must be addressed wisely and urgently.

He added that while overall inflation in June 2025 dropped to 1.1%, the lowest in 52 months, food and beverage prices continued to rise above the national average.

“There may be some among us who are financially secure and do not need this aid. The government intends to reallocate any unspent funds by year-end towards assistance programmes for vulnerable groups next year,” he added.

In a separate statement, the Finance Ministry said collectively, households have the potential to receive a higher amount of Sara credit.

“For example, a family comprising a husband, wife, and two children aged 18 and above would receive a total of RM400, instead of just RM100,” it said.

The Sara credit can be used to buy over 90,000 essential items across 14 categories, including rice, egg, household cleaning products, medicine and school supplies.

“The RM100 credit is valid until its expiry date of Dec 31, 2025.

“Any unspent balance will be redistributed to vulnerable groups through a programme to be determined later,” said the ministry.

Sara complemented the Sumbangan Tunai Rahmah (STR) initiative, which provided monthly credits specifically for purchasing basic necessities, it added.

The initiative was introduced by the government in its first Madani Budget in 2023 and currently benefits 5.4 million active recipients.

“Both initiatives are a token of appreciation from the government to all Malaysians who continue to support the nation’s fiscal reform agenda.

“They also reflect the Madani government’s commitment to redistributing the nation’s growing wealth, a result of bold fiscal reforms and more efficient economic management, guided by the Madani Economic Framework.

Anwar also highlighted that the Jualan Rahmah Madani initiative will be enhanced to assist the public in managing living costs.

The government, he added, will double the initiative’s allocation from RM300mil to RM600mil.

This funding will increase the frequency and expand the Jualan Rahmah Madani to include all 600 state constituencies nationwide, said Anwar, who is also Finance Minister.

“The additional allocation will, among others, increase the frequency and expand the number of locations nationwide, covering all 600 state constituencies,” he said.

Anwar also said the price of RON95 petrol will soon be reduced to RM1.99 per litre under a targeted subsidy scheme with further details to be announced by the end of September.

The government, he said, was committed to optimising national subsidy spending by ensuring that ordinary Malaysians continued to benefit from subsidies, while curbing leakage to those not eligible.

“Once the targeted RON95 subsidy is implemented, the government will reduce the price of RON95 petrol to RM1.99 per litre exclusively for Malaysian citizens, while foreign nationals will have to pay the unsubsidised market price.”

The initiative, he said, would benefit about 18 million motorists, including youths as young as 16 and gig economy workers.

“In 2023 and 2024 alone, subsidies for RON95 were estimated to cost nearly RM20bil annually.

“Even this year, despite a drop in global oil prices, the unsubsidised price of RON95 remains around RM2.50 per litre, significantly higher than the subsidised rate Malaysians currently enjoy,” he said.

He explained that the move aims to ensure that ordinary citizens continued receiving fuel subsidy while leakage to ineligible groups, including foreigners, are addressed.

To address the critical need for doctors in hospitals and government healthcare facilities, Anwar also announced that over 4,000 positions for government doctors, including contract medical officers, would be available this year.

He confirmed that 4,352 new doctors, including those on contract, would be hired this year.

According to projections released in 2023 by Dr Hirman Ismail, deputy director of the Health Ministry’s medical development division, the public healthcare sector would require 63,040 doctors by 2025 and 79,931 by 2030.

As of last year, there were nearly 52,000 doctors employed in government service.

Tuesday, July 15, 2025

Malaysia-NZ trade set to soar

 


 AUCKLAND: Trade between Malaysia and New Zealand is expected to increase by 50% in the next five years, says Datuk Seri Dr Ahmad Zahid Hamidi.

The Deputy Prime Minister said forging closer bilateral and trade ties with New Zealand was more crucial now in light of the changing global landscape.

“Our shared target to increase Malaysia-New Zealand trade by 50% by 2030 is not only achievable but necessary in a world where regional resilience matters more than ever,” he said during the Asean-New Zealand Business Council Engagement session held here yesterday.

He said trade agreements such as the Malaysia-New Zealand Free Trade Agreement (MNZFTA) and Asean, Australia, New Zealand Free Trade Area (AANZFTA) serve as a catalyst for boosting bilateral trade.

In 2024, he said the trade volume reached RM10.72bil (US$2.34bil), making Malaysia New Zealand’s second-largest trading partner within Asean.

“These numbers aren’t just statistics; they reflect confidence, connectivity and commitment between our economies,” added Ahmad Zahid, who is in New Zealand for a five-day working visit.

He said the MNZFTA also enabled 99.8% of New Zealand’s exports to enter Malaysia duty-free, with the AANZFTA also increasing exports to Asean by nearly 60% since 2010.

Anwar advances Malaysia's diplomatic agenda

“The AANZFTA is working well and should continue to be strengthened. Malaysia has also doubled its usage of AANZFTA benefits, from RM5.8bil in 2016 to RM12.9bil in 2023,” he added.

With the recent upgrade to AANZFTA and the momentum created through the Regional Comprehensive Economic Part­nership (RCEP), Ahmad Zahid said that both nations were better positioned to build a fair, modern and sustainable trade architecture.

AANZFTA, a trade agreement between Asean member states, Australia and New Zealand, came into force in 2010 and is a key pillar in both nations’ ties with South-East Asia.

The upgrade of AANZFTA came into force on April 21 this year to further reduce export barriers while boosting trade in the region.

Ahmad Zahid said Malaysia was looking at three key areas – sustainability, digital transformation and food security – to deepen trade collaboration between the two countries.

“New Zealand, with 87% of its electricity sourced from renewables, is a leader in green transition. This aligns closely with Malaysia’s commitment to achieving net-zero emissions by 2050.

“There is vast space for cooperation in clean energy, carbon markets and low-carbon technology,” he added.

On Malaysia’s part, Ahmad Zahid said the MyDigital agenda complements New Zealand’s strengths in ICT (information, communication and technology), offering opportunities for joint ventures in AI, smart cities, cybersecurity and digital trade governance.

“The agri-food sector also offers enormous potential. As Asean’s middle class grows and consumption patterns shift, New Zealand’s reputation for quality, traceability and innovation fits well with Malaysia’s strengths in halal certification and regional logistics.”

Ahmad Zahid, who is also Rural and Regional Development Minister, said it was crucial that the bilateral economic partnership continues to be grounded in human connection. 

“Thousands of Malaysian students have studied in New Zealand and tourism between our nations continues to thrive. 

“These exchanges are not just heartwarming, they are the glue that holds economic ties together, builds trust and creates long-term understanding,” he added.

On economic growth between New Zealand and Asean, Ahmad Zahid said it must be inclusive of micro, small and medium-scale enterprises (MSMEs) so that the latter was not left behind.

To achieve this, he said it must entail improving access to trade finance, digital tools, and capacity building between Asean member states and New Zealand.

Mara to sponsor 100 students bound for NZ varsities | The Star   

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Saturday, July 12, 2025

BE LABEL-SAVVY TO STAY HEALTHY for organic food among health-conscious consumers

PETALING JAYA: The multi-billion-­ringgit global organic food and beverage market is expected to grow more by 2030, according to market research firm Grand View Research.

For Malaysia, there is a growing appetite for organic food among health-conscious consumers.

CLICK TO ENLARGECLICK TO ENLARGE

But how do people know whether the “organic” foodstuff they buy are truly organic?

An important source is the myOrganic sticker that is usually found on the packaging of organic foodstuff sold at shops.

The myOrganic certification scheme is used to promote, implement and facilitate the adoption of organic agriculture, explains Agriculture Department (DOA) director-general Datuk Nor Sam Alwi.

“This certification scheme covers various organic activities, including fresh produce farming, beekeeping, the breeding of organic plant varieties and wild harvesting.

ALSO READ: Verifying food markers not quite an organic process

“The Malaysian Organic Certification Scheme is now known as myOrganic,” she said in in a statement to The Star.

To safeguard the authenticity of certified organic products, the regulation of organic items is primarily governed under the Food Act 1983 and Food Regulations 1985, overseen by the Health Ministry, she added.

The Agriculture and Food Security Ministry has also registered the myOrganic certification logo with the Intellectual Property Corporation of Malaysia (MyIPO) as a legitimate trademark.

“If the DOA receives complaints about the misuse of this logo, the matter will be referred to the Domestic Trade and Cost of Living Ministry for further investigation.

“In cases where fraud is confirmed, the offending company may be prosecuted under the Trademarks Act 2019,” she said.

Upon conviction, offenders may face a fine of up to RM10,000 per item bearing the misused trademark, imprisonment of up to three years or both.

ALSO READ: How bugs help you spot organic durians

Nor Sam said the department has issued guidelines to certificate holders outlining the terms and conditions for the use of the myOrganic logo.

“However, we also rely on the cooperation of consumers to address the risks of fraud and logo misuse by lodging complaints where appropriate.

“Matters related to processing, repackaging or importation of organic products fall strictly under the jurisdiction of the Health Ministry,” she said.

To create awareness, the department is actively carrying out promotional activities targeting consumers through physical events and social media platforms, as well as by engaging with local organic associations.

“These initiatives focus on promoting Good Agricultural Prac­tices (GAP), highlighting the importance of recognising the myOrganic logo, encouraging the purchase of certified farm produce.

“Additionally, consumers can verify the validity of organic certification by visiting the DOA website at www.doa.gov.my under the list of certified recipients,” she said.

Dr Juju Nakasha Jaafar, senior lecturer at the Faculty of Agri­culture at Universiti Putra Malay­sia, said there has been confusion on the authenticity of organic products.

“For example, a seller might claim he is selling pesticide-free or chemical-free vegetables, which gives consumers the impression that the products are organic.

“In reality, these vegetables may be free from chemical pesticides but are still grown using chemical fertilisers and thus do not qualify as organic,” she said.

“For vegetables to be certified as organic, all input must be completely natural.

“This includes compost fertilisers, organic pesticides and non-genetically modified organism seeds.”

These are outlined in the myOrganic certification guidelines.

“Consumers can look for the myOrganic logo on vegetable products to ensure they are truly organic.

“The DOA strictly regulates this certification,” she said, adding that more details can be found on the DOA website.

Federation of Malaysian Consumers Associations (Fomca) secretary-general Dr Saravanan Thambirajah said traders must verify the certification documents provided by suppliers before selling or labelling any product as organic.

“They should only use the term ‘organic’ when backed by certification,” he said.

Saravanan said consumers should look for official certification logos on packaging and not rely solely on general claims like ‘natural’.

“If you suspect a product is being falsely marketed as organic, you should report it to the Domestic Trade and Cost of Living Ministry or lodge a complaint with Fomca,” he added.--

By KHOO GEK SANDIVYA THERESA RAVIRAGANANTHINI VETHASALAM

https://www.thestar.com.my/news/nation/2025/07/12/be-label-savvy-to-stay-healthy